• The cancellation policy for reservations made on our website is 30 days. 
• If at any time you wish to cancel, you must inform us by sending us a text and/or an email.
• If you cancel up to 30 days prior to your check-in date we will refund 100% of your reservation. 
• If you cancel up to 15 days prior to your check-in date we will refund 50% of your reservation. 
• If you cancel up to 3 days prior to your check-in date we will refund 25% of your reservation. 

Exceptions to the Cancellation Policy

We will refund 100% of your reservation, if:

• The Hawaiian state government has restricted the entrance of visitors into the Oahu island.

We will keep 100% of your reservation, and allow it to be rescheduled without a change fee*, if:

• You can show proof of death or hospitalization of a registered guest**, or of an immediate family member***.
• You can show proof of a positive COVID-19 test required by the state of Hawaii, within 72 hours of your arrival, for any of the registered guests*.

*A reservation can be rescheduled without a change fee, as long as the dates are available, and the difference in price is no more than 15% of the original amount paid. If the difference is more than 15% of the original reservation, the guest has the option to pay the difference to complete the new reservation.

**Registered guest means the person that made the reservation, and any other guest whose full name and age has been listed under the same reservation and approved by the owner.

***Immediate family member means parents, spouses, and children.